Account notifications are generated when the customer account has been activated, suspended, closed or reinstated by the dunning cycle. Account notifications include the following tokens:
Account Suspended
Account notifications are generated when the customer account has been activated, suspended, closed or reinstated by the dunning cycle. Account notifications include the following tokens:
Account Closed
Account notifications are generated when the customer account has been activated, suspended, closed or reinstated by the dunning cycle. Account notifications include the following tokens:
Account Reinstated
Account notifications are generated when the customer account has been activated, suspended, closed or reinstated by the dunning cycle. Account notifications include the following tokens:
Password Reset
The password reset notification is sent to a customer when the password has been reset for the customer. The following tokens are available:
| $CustomerName$ | The name of the customer |
| $CompanyName$ | Your configured company name |
| $Username$ | The username |
| $TemporaryPassword$ | The temporary password |
| $CustomerPortalURL$ | The URL for the customer portal (if enabled) |
| $CustomerServiceEmail$ | Your configured customer service e-mail |
| $CustomerServicePhone$ | Your configured customer service phone number |
| $CompanyAddress.AddressLine1$ | Your configured company address line 1 |
| $CompanyAddress.AddressLine2$ | Your configured company address line 2 |
| $CompanyAddress.City$ | Your configured company address city |
| $CompanyAddress.StateProvince$ | Your configured company address state/province |
| $CompanyAddress.PostalCode$ | Your configured company address postal code |
Below is the default template for this notification:
Dear $CustomerName$,
Please find your login information below:
User name: $Username$
Temporary password: $TemporaryPassword$
$if(CustomerPortalURL)$
To log into the customer portal, go to $CustomerPortalURL$
You will be asked to change your password when you log in. Note that passwords are case
sensitive.
$endif$
Thank you,
$CompanyName$
Contact Us
------------------------------------------------------------
E-Mail: $CustomerServiceEmail$
$if(CustomerServicePhone)$Phone: $CustomerServicePhone$$endif$
Mail: $CompanyAddress.AddressLine1$
$CompanyAddress.AddressLine2$
$CompanyAddress.City$, $CompanyAddress.StateProvince$ $CompanyAddress.PostalCode$